Contact
Get in Touch with the Collective of Boston Team
We are based in Swords, Co. Dublin and reply to every message within one business day.
We Prefer Conversations to Contact Forms
Most support queries get a faster resolution when we can ask a few follow-up questions. Drop us an email at [email protected] with a brief description of what you are working on, and one of our engineers — not a support bot — will reply. If you are evaluating the platform for your organisation and want to talk through your architecture before committing to a plan, we are genuinely happy to spend 30 minutes on a call. We schedule those through the booking link below, and they run with one of our founding engineers rather than a pre-sales representative.
Ways to Reach Us
Choose the channel that works best for your question.
General Enquiries
Email [email protected] for any question about the product, pricing, or integrations. We aim to respond within four business hours during our Monday-to-Friday working day. For urgent production issues, mention “P1” in your subject line and we will escalate immediately.
Phone
Call us on +353 1 234 5678, Monday to Friday, 09:00 to 17:30. Outside those hours, leave a voicemail with your name, company, and callback number and we will return the call before 10:00 on the next business day.
Visit Our Office
We are at 14 Rathbeale Road, Swords, Co. Dublin, Ireland. Swords is a 15-minute drive from Dublin Airport and well served by Dublin Bus routes 33 and 41. If you are coming in for a meeting, let us know in advance and we will arrange parking.
Documentation & Community
Many common integration questions are answered in our developer documentation and community forum. Search the docs before you reach out — not because we mind the question, but because the docs answer most things faster than waiting for a reply.
Direct Lines
Collective of Boston Ltd14 Rathbeale Road
Swords, Co. Dublin, Ireland
+353 1 234 5678
[email protected]
Office Hours
| Monday | 09:00 – 17:30 |
|---|---|
| Tuesday | 09:00 – 17:30 |
| Wednesday | 09:00 – 17:30 |
| Thursday | 09:00 – 17:30 |
| Friday | 09:00 – 17:00 |
| Saturday | Closed |
| Sunday | Closed |
“I emailed on a Thursday afternoon with a fairly obscure question about webhook retry behaviour under partial network partitions. By Friday morning I had a detailed technical reply with a link to the specific section of the source code. That kind of response is rare at any price point.”
Fionn McCarthy, Staff Engineer, Polaris Fintech
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